Thursday, December 4, 2014

SPI’s graduates take centre stage in shaping African media

Peter du Toit (PdT), the Deputy Director for the Sol Plaatje Institute (SPI) for Media Leadership, has been with the institute since its founding in 2002. He shares some insights on the SPI’s development and where it is going with Katharine Holmes (KH).

(KH) What inspired the development of the SPI in 2002?

PdT: The Sol Plaatje Institute (SPI) for Media Leadership was the brain child of Professor Guy Berger, the former head of the Department of Journalism and Media Studies at Rhodes University. At that time the Department was getting frequent requests from organizations supporting media development in Africa to provide management training for journalists, and the Department was responding to these requests on an ad hoc basis. The idea of setting up a management training institute was hatched and Prof Berger was able to secure funding from Atlantic Philanthropies. This funding made it possible for the Department to launch an institute with a grant that covered the costs of maintaining a small core staff, including a director, a deputy director, an administrator and a fulltime researcher. The SPI was officially launched in late 2002 with the appointment of its first director, Govan Reddy. Its activities included taking over the NSJ courses – these continued for about five or six years after the Institute was launched – and developing new offerings. The Institute was also positioned to conduct research into questions confronting managers in the region. Prior to the launch of the SPI, the Department had also been granted permission to launch a new Postgraduate Diploma in Media Management (PDMM) and the task of developing and teaching this course became the SPI’s flagship activity. I joined the SPI about six months after its launch and was responsible for developing the initial Postgraduate Diploma in Media Management (PDMM) and running several of our short courses.

KH: What are the SPI's major achievements from 2002 up until now?

PdT: Without doubt, I think our biggest achievement has been developing the PDMM into a very strong programme that is responsive to the dramatic changes that are happening in the media industry. I’m also especially proud of the successes that have been achieved by our graduates, many of whom have risen to influential positions as journalists, managers and entrepreneurs in the media industry. I also think that we have been able to develop a very strong basket of short courses targeting managers and editors from the print, broadcast and online sectors which attract top level participants from South Africa and across the continent. The course we offer to Government media leaders is also very strong. The Institute’s research arm has also produced a number of exceptionally useful reports and papers that inform our teaching and which have benefited people in the media industry. Perhaps our biggest achievement is the fact that we are still able to offer services to the media industry in the region. We are operating in a challenging environment and keeping an institute like ours going has taken real dedication from our small core staff.

KH: What are the biggest challenges that the SPI has faced since its inception?

PdT: Our biggest challenge has to do with the fact that we are operating in turbulent times when many media organizations are struggling financially. It’s unfortunate that companies will often be reluctant to spend money on training their staff when times are tough and this has a knock-on effect on us. Another of our challenges has been the ongoing struggle to find scholarships for our students. We would love to attract more students from across the continent, but many simply cannot afford to spend a year in South Africa completing the PDMM, although we receive constant requests from people who would like to do so. From a staff point of view, the SPI has always been lean and mean. We have a small staff and everyone has a multitude of different responsibilities. This has been good in terms making the organization sustainable, but it can be difficult to make time to develop new opportunities.

KH: What contribution does the SPI make to the African media market?

PdT: To my knowledge, we are the only organization in Africa exclusively dedicated to educating and training media managers. We have seen close to 200 people graduate from our PDMM programme and well over 2,000 people will have completed our short courses by the end of this year. All of these have taken valuable knowledge and skills into the media industry and many have drawn on these lessons to ensure their organizations become sustainable and profitable. We have also been able to make some very valuable partnerships over the years which have enabled us to make an impact. For instance, through our partnership with the Open Society for Southern Africa we have seen more than 20 women from Southern African media organizations complete the PDMM programme. Our recent work with the International Research & Exchanges Board in Mozambique has also enabled us to train more than 80 media managers in that country.

KH: Where are the opportunities for the SPI to grow?

PdT: From a growth point of view, the SPI will be exploring different ways of reaching managers and editors who need support in running their organizations. There are tremendous opportunities out there for us to provide distance learning and to make use of interactive technologies to run courses with media leaders in different parts of Africa. There is enormous demand for this kind of training. At the same time, I’d loathe to see us lose the value that comes from having people coming together in the same room to thrash out their problems. We will need to find a balance here. The SPI also needs to be providing relevant training to people that equips them to deal with rapid change. This does not just mean helping organizations to find workable business models in response to the online environment, it also means helping people to deal with the way these environments have changed work places. Tomorrow’s leaders will require a very different skills set. We need to be conducting research into the ways in which media managers are responding to these challenges and to draw on this research to develop programmes that enable managers to respond to these changes.

KH: Where is the SPI going in the future?

PdT: I think we will want to continue to grow our PDMM class, offer a wider range of innovative short courses and to continue conducting relevant research that informs both the industry and our teaching. We are exploring the possibility of offering a more advanced qualification in media management, possibly offering a course at a master’s level. This is an idea that still needs a lot of work.

Friday, October 31, 2014

How the PDMM, OSISA scholarship impacted my life: A reflective piece

By PDMM graduate Takondwa Jumbe (TJ) of Malawi

When I applied for the OSISA (Open Society Initiative for Southern Africa) Scholarship to join the PDMM (Postgraduate Diploma in Media Management) Programme at Rhodes University in South Africa, I was working as a humble programme producer driven by a desire to experience the world, learn new things and, of course, take a break from the daily grind for a few months at the same time.

Fortunately, I was successful and I found myself on the Rhodes Campus in February of 2006 – six years after my first degree -- feeling a bit rusty in terms of class work but with high hopes and expectations.

For me, the PDMM was a wonderful experience. During this time, I rediscovered some things about myself such as the fact that I’m actually a nerd who loves to learn (Shh, don’t tell anyone or I lose my street cred!). I also found out that although I am mostly an introvert, I loved the practical classes where we had to develop ideas and present them to the class for critical input and debate. These activities taught me to develop and present my ideas and also to accept both positive and negative criticisms gracefully. We all know that (SPI director) Francis (Mdlongwa) is not at all shy to dispense his criticism, with that laugh of his! That said, the PDMM programme sharpened my leadership skills through helping me to build up my confidence and other abilities as a media manager.

It wasn’t all work though and during my time with the SPI, I made some lifelong friendships with some of my classmates. I can confidently say that I have a sister in Lesotho, another in Swaziland and a brother in Kenya. Not forgetting the home away from home that I consider the SPI to be to me.

It is during this time that TJ, as a brand, was born as that is what my Francis, Pete (Du Toit, SPI deputy director), classmates and friends would call me to get around pronouncing my name, Takondwa. To this day, TJ has stuck and I’m pretty sure that there are some people I work with today who have no idea what my actual name is!

When I returned home after completing my PDMM, my career took off. I was promoted to Regional Manager for Television Malawi within six months of my return. A year later I studied for my master’s degree in leadership and change management and I will honestly say that the PDMM course built a strong foundation for this.

Today I work as the Controller of Business Affairs at Malawi Broadcasting Corporation and I am responsible for marketing and brand management for both television and radio services. The job can be exhausting but it has its moments. When you see the results of your work and that of your team, you smile to yourself and think: yes, I did that. That makes all the exhaustion worth it. So for me, hard work is not an option; it’s necessary for success.

For me, the PDMM --through Francis and Pete -- is that critical first step that has enabled me to get this far and I will forever be grateful to OSISA for the scholarship opportunity.

Tuesday, October 14, 2014

Government media course a great knowledge-sharing platform

By Vuyokazi Burwana

GRAHAMSTOWN -- Journalists and senior communicators from different municipalities in South Africa spent last week learning the ropes of doing their work in a rapidly changing media landscape, and most said afterwards that the course run by the Sol Plaatje Institute (SPI) for Media Leadership was a great platform for sharing knowledge and tips to improve their work.

One of the course participants, Tumelo Taunyane, a Deputy Director for Media Liaison in the Gauteng Department of Sports, Culture and Recreation, said the course – officially known as ‘Government Media: Essential Tools for Editors and Journalists” – had helped him understand media relations issues and how to implement concrete and workable ideas.

“One would have ideas and they would remain ideas so this (course) has given me the platform to be confident and to develop strategies to implement those ideas,” he told this reporter.

The participants said the training accorded them an opportunity to share their experiences and to broaden their view of government communication and the changing media industry, where an increasing number of people in South Africa is accessing news content through digital and social media platforms compared to traditional newspapers, radio and television.

“I find the course to be very relevant to what I’m doing, and a lot is changing in the media so this has helped me to enhance my knowledge and confidence,” said another attendee, Sabelo Ncwane, Coordinator for Communication at the Greater Kokstad municipality.

The engagement of participants through presentations brought about what Ncwane described as “thought-provoking, vibrant conversations which provoke debates that can also be applied in workplaces to bring about change”.

The participants also praised the course for giving them a platform to network. They recognised the need for media communicators to engage with each other. Ncwane even exclaimed that “although I and my colleagues on the course met only three days ago, we now know each other like we met three years ago!” He spoke on Wednesday last week, the third day of the five-day course, which is fully accredited and certificated by Rhodes University.

Rendani Khashane, an Assistant Director at the Department of Defence, shared the sentiments of most of the other participants. She opted to liken her learning experience to the analogy of a car: “If people do not upgrade their skills-set, then they will no longer be effective, just like in a car that needs to be serviced and replenished regularly to work properly.”

Ncwane and Khashane’s parting words stemmed from their belief that every government communicator needed this course because “communication is a passion, a calling and an art of leadership”, to quote Ncwane.

2015 OSISA SCHOLARSHIPS FOR AFRICAN WOMEN MEDIA LEADERS AT RHODES UNIVERSITY

The Sol Plaatje Institute (SPI) for Media Leadership at Rhodes University in South Africa, in collaboration with the Open Society Initiative for Southern Africa (OSISA), invites applications for six postgraduate scholarships from Southern African women media leaders who wish to study media management at the SPI in 2015.

Applicants should be from Angola, Botswana, the Democratic Republic of the Congo (DRC), Lesotho, Malawi, Mozambique, Namibia, Swaziland, Zambia and Zimbabwe. Successful applicants will register for the SPI’s intensive, one-year-long fulltime Postgraduate Diploma in Media Management (PDMM), the only formal media management qualification in Africa and the developing world. Candidates must already possess an undergraduate degree from a recognised university in order to pursue postgraduate study. The OSISA scholarships cover:

• The full cost of tuition • Accommodation and meals in one of Rhodes University’s postgraduate residences • Course materials and books • A monthly subsistence allowance • Medical aid • Mid-year media management internship costs.

Employers of the successful scholarship applicants or the scholarship winners themselves will need to cover their travel costs to and from Rhodes University, including during the University’s holidays, to encourage greater ownership and appreciation of the scholarship programme by the beneficiaries and their media companies.

The PDMM is a one-year, fulltime programme designed to provide people who work or aspire to work in the media industry with critical skills and knowledge they need to perform more effectively and strategically in their organizations and to fast-track their careers to management positions.

The PDMM is equivalent to an honours degree -- it is pegged at Level 8 on the National Qualifications Framework set by South Africa’s qualifications-setting agency SAQA -- and combines rigorous theoretical and practical grounding, a mid-year management internship and a comprehensive academic portfolio at the end of the year.

The PDMM is composed of eight compulsory modules covering media economics and financial management; media markets, audiences and advertising; managing media content; managing circulation and distribution; media management and leadership; media management contexts, policy and institutions; new media and convergence; and human resources management.

Application details and procedures: Only women candidates who are already working in the media industry in the 10 Southern African countries of OSISA listed above are eligible to apply for these scholarships. Candidates should already have an undergraduate degree in any discipline from a recognised university. The application deadline for these scholarships is 7 November 2014.

Students wishing to apply for these scholarships need to:

• Complete the Rhodes University’s standard Honours Application form (available at www.ru.ac.za/applying/ under the section ‘Postgraduate Studies’ which must be submitted directly to the Registrar’s Division at Rhodes University and a copy emailed to Linda Snam (l.snam@ru.ac.za) or to Sibonise Mbengashe at S.Mbengashe@ru.ac.za at the Sol Plaatje Institute (SPI). • Submit a detailed Curriculum Vitae, including contact details. This is sent to the SPI only. • Submit certified academic transcripts of ALL tertiary qualifications (these are sent to both the SPI and Registrar’s Division at Rhodes University); and • Submit to the SPI (through Linda Snam at L.snam@ru.ac.za or through Sibonise Mbengashe at S.Mbengashe@ru.ac.za) a 1,000-word letter of motivation, which explains why the student is interested in doing the PDMM, how the PDMM will assist the student’s career and why the student believes she/he qualifies for the OSISA scholarship.

Only short-listed candidates will be contacted after the applications close at 12 mid-day (Southern African time) on 7 November 2014.

OSISA is an African institution committed to the creation of open societies through support for democracy, human rights and good governance and it works in Angola, Botswana, DRC, Lesotho, Malawi, Mozambique, Namibia, Swaziland, Zambia and Zimbabwe.

The SPI is a pioneering institute of Rhodes University’s School of Journalism and Media Studies. It educates and trains high-level media managers and leaders for Africa through delivering a unique and innovative honours degree-level formal qualification in media management, the PDMM, and a range of professional business and editorial courses that are fully certificated and accredited for practising media leaders from across the continent.

ENDS

Friday, October 10, 2014

PRIMEDIA SCHOLARSHIPS FOR AFRICAN MEDIA LEADERS AT RHODES UNIVERSITY

Primedia, South Africa’s leading media group whose vision is to become a world class media company, invites applications for postgraduate scholarships from South Africans who wish to study media management at Rhodes University’s Sol Plaatje Institute (SPI) for Media Leadership in 2015. Successful applicants, who should be from previously disadvantaged groups such as Blacks, Coloureds and Indians, will register for the SPI’s intensive, one-year-long fulltime Postgraduate Diploma in Media Management (PDMM), the only formal media management qualification in Africa and the developing world. Candidates must already possess an undergraduate degree from a recognised university in order to pursue postgraduate study.

The Primedia scholarships cover:

• The full cost of tuition • Accommodation and meals in one of Rhodes University’s postgraduate residences • Course materials and books • A monthly subsistence allowance • Medical aid • Travel costs between Rhodes University and a candidate’s home; and • Mid-year media management internship costs.

The PDMM is a one-year, fulltime programme designed to provide people who work or aspire to work in the media industry with critical skills and knowledge they need to perform more effectively and strategically in their organizations and to fast-track their careers to management positions.

The PDMM is equivalent to an honours degree - it is pegged at Level 8 on the National Qualifications Framework set by South Africa’s qualifications-setting agency SAQA - and combines rigorous theoretical and practical grounding, a mid-year management internship and a comprehensive academic portfolio at the end of the year.

The PDMM is composed of eight compulsory modules covering media economics and financial management; media markets, audiences and advertising; managing media content; managing circulation and distribution; media management and leadership; media management contexts, policy and institutions; new media and convergence; and human resources management.

For the Primedia scholars, they will additionally be expected to focus on management of electronic media and digital media management and most likely do their internship at companies of Primedia.

Application details and procedures: Only candidates from previously disadvantaged groups in South Africa are eligible to apply for these scholarships. Candidates should already have an undergraduate degree from a recognised university. The application deadline for these scholarships is 24 October 2014. Students wishing to apply for these scholarships need to:

• Complete the Rhodes University’s standard Honours Application form (available at www.ru.ac.za/applying/ under the section ‘Postgraduate Studies’ which must be submitted directly to the Registrar’s Division at Rhodes University and a copy emailed to Linda Snam (l.snam@ru.ac.za) at the Sol Plaatje Institute (SPI). • Submit a detailed Curriculum Vitae, including contact details. This is sent to the SPI only. • Submit certified academic transcripts for ALL tertiary qualifications (these are sent to both the SPI and Registrar’s Division at Rhodes University); and • Submit to the SPI (through Linda Snam at L.snam@ru.ac.za) a 1,000-word letter of motivation, which explains why the student is interested in doing the PDMM, how the PDMM will assist the student’s career and why the student believes she/he qualifies for the Primedia scholarship.

Preference will be given to students who wish to further their careers in broadcasting and who have experience in broadcasting and/or new media.

Only short-listed candidates will be contacted after the applications close at noon on 24 October 2014. Copies of the candidates’ application must have reached Linda Snam by this time.

Monday, October 6, 2014

PRIMEDIA SCHOLARSHIPS FOR AFRICAN MEDIA LEADERS AT RHODES UNIVERSITY

Primedia, South Africa’s leading media group whose vision is to become a world class media company, invites applications for postgraduate scholarships from South Africans who wish to study media management at Rhodes University’s Sol Plaatje Institute (SPI) for Media Leadership in 2015. Successful applicants, who should be from previously disadvantaged groups such as Blacks, Coloureds and Indians, will register for the SPI’s intensive, one-year-long fulltime Postgraduate Diploma in Media Management (PDMM), the only formal media management qualification in Africa and the developing world. Candidates must already possess an undergraduate degree from a recognised university in order to pursue postgraduate study. The Primedia scholarships cover:

• The full cost of tuition • Accommodation and meals in one of Rhodes University’s postgraduate residences • Course materials and books • A monthly subsistence allowance • Medical aid • Travel costs between Rhodes University and a candidate’s home; and • Mid-year media management internship costs.

The PDMM is a one-year, fulltime programme designed to provide people who work or aspire to work in the media industry with critical skills and knowledge they need to perform more effectively and strategically in their organizations and to fast-track their careers to management positions.

The PDMM is equivalent to an honours degree - it is pegged at Level 8 on the National Qualifications Framework set by South Africa’s qualifications-setting agency SAQA - and combines rigorous theoretical and practical grounding, a mid-year management internship and a comprehensive academic portfolio at the end of the year.

The PDMM is composed of eight compulsory modules covering media economics and financial management; media markets, audiences and advertising; managing media content; managing circulation and distribution; media management and leadership; media management contexts, policy and institutions; new media and convergence; and human resources management.

For the Primedia scholars, they will additionally be expected to focus on management of electronic media and digital media management and most likely do their internship at companies of Primedia.

Application details and procedures: Only candidates from previously disadvantaged groups in South Africa are eligible to apply for these scholarships. Candidates should already have an undergraduate degree from a recognised university. The application deadline for these scholarships is 24 October 2014. Students wishing to apply for these scholarships need to:

• Complete the Rhodes University’s standard Honours Application form (available at www.ru.ac.za/applying/ under the section ‘Postgraduate Studies’ which must be submitted directly to the Registrar’s Division at Rhodes University and a copy emailed to Linda Snam (l.snam@ru.ac.za) at the Sol Plaatje Institute (SPI). • Submit a detailed Curriculum Vitae, including contact details. This is sent to the SPI only. • Submit certified academic transcripts for ALL tertiary qualifications (these are sent to both the SPI and Registrar’s Division at Rhodes University); and • Submit to the SPI (through Linda Snam at L.snam@ru.ac.za) a 1,000-word letter of motivation, which explains why the student is interested in doing the PDMM, how the PDMM will assist the student’s career and why the student believes she/he qualifies for the Primedia scholarship.

Preference will be given to students who wish to further their careers in broadcasting and who have experience in broadcasting and/or new media.

Only short-listed candidates will be contacted after the applications close at noon on 24 October 2014. Copies of the candidates’ application must have reached Linda Snam by this time.

Wednesday, September 10, 2014

Be like Batman: why a super-mobile workforce is imperative

The reality of time pressures today, is that we all feel like we spend our days chasing something, whether its sales or deadlines, but it’s the chase that seems to rob us of our time and has become a new age criminal. While no one discredits the value of office bound workers, it is this growing need to get more done in less time and more efficiently that has created the need to establish a force that can act as independent agents and go to war on work.

However, you don’t exist in a comic book, TV sitcom or alternate reality and probably don’t begin your crime busting days by slipping down a super-fast tube into an underground cave that has been kitted out with the most sophisticated and high-end technology and gadgets available. It has therefore become all the more important to know what arsenal is at your disposal. Let’s review…

While some of us may think we can drive like Batman, the truth is, we need not go racing off into the big yonder. In fact, with mobile internet connections – particularly as Wi-Fi and 3G hotspots become more pervasive countrywide – we are able to connect, retrieve work, communicate and update at faster speeds and in less time than the Batmobile could ever hope to travel.

The explosion of the internet and the reality of “always connectedness” — which underpins the cultural shift towards a mobile workforce — means that you can shoot out communications and resolve any issue or elicit faster decision making quicker than Batman could use a rip-cord to scale a tall building. Racing down the street in the Batmobile or swinging from a rip cord may well have the flashy appeal, but connecting remotely is instantaneous and saves more time, which is an invaluable advantage today.

Similarly, fueled by the latest technology advancements, there has been a call to simplify communications and subsequently we are witnessing an increased uptake of unified communications (UC) and convergence in a bid to have one medium, one number, one voice box, one email, etc.

The road to achieving this overarching goal of one-time-one-place accessibility and communication has given life to the concept of presence. This may sound superfluous, however, like the Bat signal this presence provides our colleagues, piers, customers – and whoever else wishes to communicate with us – with systematic access to our immediate availability as well as alerting us that our attentions to a communication or presence is requested.

This presence is instantaneous, like the Bat signal, however, more effective as details or requirements can be shared at once and in less time. This is not to mention that our presence has farther reach than that of the Bat signal, as with the Internet, our communications are not geographically bound and we have access to almost every corner of the world.

Further to this, as most of us are not built 6ft and strong, carrying our entire arsenal everywhere we go – as with Batman’s utility belt – has become counterproductive. The collective weight of all of the communication tools and gadgets that we make use of is bulky and inhibiting, which for a long time left a void in the technological advancements available to us – until now. While smartphones have been around for a number of years, it was the success of the application-rich iPhone that really set the market alight chiefly due to the flexibility and functionality that these tools offer the mobile workforce. Therefore, like Mac Gyver’s pocket knife – if used properly – your smartphone enables you to converge all of your communications through one ‘ultimate’ device.

This ability brings true one-time-one-place-one-point-of-contact to the fore, making always-connected, on-demand and simpler communications a reality and subsequently provides you with an enormous boost to your productivity. You may not have the skill to escape a locked room before a bomb blows up with nothing but your pocket knife, but having a smartphone ensures that you will have the flexibility to define your presence from wherever you happen to be.

Couple these tools, with the addition of a Bluetooth headset – which offers crisp and instant voice communication connections, whether via a desk phone, mobile phone and/or softphone or other IP-based telephony – and you can gain a stronger integration of your communication devices. If Batman can get away with hassle-free, hands-free communications then why shouldn’t you.

So while you may not be able to leap tall buildings in a single bound, or escape any dangerous situation with a pocket knife and a piece of twine, as the new, super, mobile taskforce, you are raging a war on work and with the right tools and a set plan and objective, you can win!

This article was first published on memeburn.

Wednesday, September 3, 2014

7 hot tips for creating content-driven marketing campaign

South Africans can tell a great story — hang around a braai with a bunch of them for long enough and the stories will start flowing quickly. In terms of content marketing, the country’s people are great at telling stories in traditional media such as print, radio and TV. South Africa punches above its weight when it comes to advertising and media awards. But because internet use at any kind of scale is only a recent development it is still adapting this storytelling ability for a digital audience.

How can South Africans adapt their creativity to create stand-out content campaigns encompassing both traditional and digital channels?

1. Understand why people consume content, and why they share it

The reason why digital and especially social media is likely to be around for a long time is that it fulfills a very basic need to check in with your social group. People on social media are like meerkats chirping at each other – Twitter is therefore a very apt name! It’s about signalling how you want to be seen in your group. You’re reading this story from The Economist, so you’re intelligent. You’re sharing pictures from Vogue, so you’re stylish.

Social media is very addictive – you are always after that quick little fix, constantly checking to see what’s next, and what you can share. And then most people also want to learn useful things that they can apply to their own lives. Understanding human behaviour when it comes to digital media is an essential first step before putting together a strategy for your content campaign.

2. If you can’t say it in a tweet, don’t do it

If you can’t get your message across in 140 characters, it is not a simple enough idea that will be easy for people to understand and share. Truly amazing pieces of content can always be conveyed in little more than a tweet. We are living in an age in which we are bombarded with content and people have very short attention spans. If you can’t get your message across in two or three seconds, you’ve lost them. They will move on to the next interesting thing.

3. The trick is to provide content in layers

The basic message should be very simple and punchy, but it must provide layers for people who want to dig deeper. There should be some substance if you want people to go beyond the headline and the basic story. For example, from a tweet, you could lead your audience to a short Youtube video. If they are still interested, they should be able to read in-depth online or print articles or see a great infographic. The idea is to take people on a content journey – as they consume one piece of content, you offer them the next step. This is how you build momentum and an audience. So try and avoid providing once-off content items – you need to have to have a long-term strategy of producing your content.

4. Guard against a cookie-cutter approach to content

You need to think of different ways of getting your message across on different channels. What ‘integrated’ often ends up meaning is a brand producing an amazing TV ad, putting that same ad on Youtube, and then taking a still from the ad and putting it on a billboard or on a Facebook ad. So the content is essentially the same throughout.

It adds very little to the consumer experience – if people have seen one piece of content, why should they want to see the others? The trick is to offer fresh ways of viewing and engaging with your content by telling different aspects of the story on different channels.

5. Timing is crucial for maximum effect

Your campaign is much more likely to be successful if you’ve tapped into or added to current public conversation, especially that which is ‘bubbling under the surface’ and has not yet started to trend. You want your content to be highly relevant and spark interest and conversation, not something that’s already been done. You need to know what will get people going – what is likely to dominate the conversation for at least 10 minutes at your next braai?

6. Resist the temptation to push product into everything

Brands are often tempted to slip a product message into everything. But some pieces of content are more about how people feel about the brand and what it stands for. If this is what you’re trying to communicate, don’t refer at all to products. There are other ways you can lead people to your brand’s products. This is not to say that products don’t have a role in content, but they shouldn’t become the default.

People tend to ‘switch off’ if they think you’re trying to sell them something. Content should never be an infomercial – a piece of advertising loosely disguised as a piece of content. There are so many media players out there whose only aim is to produce great content, and you need to be able to compete with them.

7. Know what you aim to achieve with your content

Apart from your messaging, you need to know your target audience. Do you want to reach 10 people, or 10 000? Also, each time you produce a piece of online content, you need to review and look at the analytics to determine what worked and what didn’t, what you can learn, what your audience is interested in, what you can build into the next piece of content, and how you can adapt your campaign as you roll out your content. Flexibility is key.

This article was first published on memeburn.

Tuesday, August 19, 2014

Friday, August 8, 2014

SPI course shows new ways of doing communications work

By Ettioné Ferreira

Government communication officers from across South Africa have praised a course they attended at the Sol Plaatje Institute (SPI) for Media Leadership recently, saying it had capacitated them and exposed them to new ways of doing work.

The course, held at the SPI in July, focused on a range of strategies which government communication officers need to use in their work to communicate better and more effectively with their various constituents and on how to manage and lead their organizations in a rapidly changing media landscape.

“I studied for four years but within the few days I have been here (at the SPI), there’s a lot that I’ve seen and I now notice that it is so imperative that one keeps on studying, one keeps on refreshing and refreshing,” said one of the participants, Manelisi Ntsodo, who is the media co-ordinator for Parliament of South Africa in Cape Town.

Ntsodo graduated with a BA degree in Journalism and Media Studies from Rhodes University, the home of the SPI, in 2003. Ntsodo handles media accreditation during events at Parliament.

The communications manager of Buffalo City Metropolitan, Keith Ngesi, said: “This course is going to capacitate me; the content I’m getting here I’ll be sharing with my team.”

He spoke after attending only a few days on the five-day accredited and certificated course known as the Government Media: Essential Tools for Editors and Journalists.

Ngesi also has strong ties with Rhodes University, where he did a journalism course with the East Cape News Agency endorsed by Rhodes in 1994 and 1995 and worked closely with Radio Grahamstown. Ngesi has worked as a communications manager for six years and has also been a producer and presenter of current affairs programmes for the SABC for 12 years.

Ngesi says that it is very different working in government compared to the media industry. “Government media is different (because) there are a lot of legislative systems and processes that we operate under and we are obliged to follow.”

Ntsodo adds: “(In government) You don’t have as much freedom to write about what you think… you must make it a point at all times to abide by [the code of ethics]. You can’t just write something you want to.”

The Makana Municipality communications officer, Yoliswa Ramokolo, was also on the course. She has a BA (Hons) from the University of the Western Cape and joined Makana in June 2013. “I’ve learned so much that I didn’t know before… there will be some changes in my office now. Now I will be able to deal with the media in a better way than before,” she said.

She regards her position to be of strategic importance to the Grahamstown community. “It is very important to communicate the work of the municipality and to bring the people and the municipality together so they will be able to work together.”

Thursday, August 7, 2014

What does it take to make it in digital marketing?

Before I got into digital marketing I was an accountant. Yup, I was one of those little boring men in grey suits stuck behind a desk armed with your calculator. Yes it was rather exciting and I enjoyed the first year. The challenge wore off eventually and it became the same old thing. I had fun. I dabbled in a bit of hair modelling which raised a couple of eyebrows at the office.

Anyway back to the point. I walked out of accounting and into the digital world, which was super exciting but extremely challenging, purely because I technically had no idea of what I was doing. Luckily I learn quickly, because if I didn’t, I would be in accounting writing about this as a failed venture.

So what does it take to be successful in digital marketing today?

Instead of babbling on endlessly, I have broken down this post into bullet points for ease. I have a few things that I believe one would need to survive, or at least make it in the industry.

Stay determined

I personally believe that anyone aspiring to get into digital needs to have determination. Without it you would fall short. It is the basis of who we are today. The reason I say this is because the industry changes so fast that you have to constantly learn and evolve. Clients can be chaotic and all over the place, demanding ridiculous results. Your boss will want the best out of you and in order to get through all of this you need to stay determined.

Learn, learn and learn some more

The next skill is the ability to learn. The ever-changing nature of the industry we have to stay on top of it all. The only way we can do this is by learning new things every day. As an SEO Strategist I am learning to code in PHP so that I can take my technical skill-set further and actually understand how the web works.

Obviously you do need to learn and keep up to date with the latest developer concepts, but it helps you to achieve even greater results.

Don’t be afraid

There have been plenty of times that I have been scared to try something new because it might fail. That’s something I had to overcome. So what if you screw up? That mistake is an opportunity to learn.

If you think something might work out well, just try it out It could be one of the greatest things you have done and lead to massive returns on that concept.

We simply cannot afford (yes I used a meme there) to let our fears take over when it comes to digital. The industry would die if the scared didn’t try. But in all honesty, mistakes are where we learn our biggest lessons and can lead us to achieving greatness down the line. Go BIG or go home, it’s that simple..

Think outside the box

In every job or career, there are best practices or guides but there is no set way of doing things (unless you’re an accountant). You cannot think big because it doesn’t work. In Digital we have to.

Our clients expect that of us. They want the idea that is going to push them ahead of their competitor. Look at Zillow and Trulia, the two biggest property portals in the states. They battled it out and those agencies had to think outside of the box to try one up the other.

Sadly they have “merged” and are now striving towards one goal. But back to the point: you cannot rely on best practices or rules if you want to really get somewhere. It will put you in the box of normal and the last thing you want to be is normal.

By now you are probably getting tired me, so I thought I would lean on other digital marketing specialists to add their thoughts.

I contacted Julian Mountain, Head of Digital at Saatchi & Saatchi Synergize, as well as Anton Koekemoer, a digital specialist, to get their thoughts and insights.

I put the following questions to them and these were the responses I got:

What got you started in Digital? Name some of the hardest lessons you have learned the hard way? Do you have any advice on what skills/characteristics an aspiring digital marketer should have? Where do you see digital/SEO going over the next five years?

Julian Mountain:

I started in 2005 at a paid search marketing affiliate agency generating leads and sales for eBay and Expedia.

Always set daily budget caps when setting up Adwords campaigns. Always check country targeting when setting up Adwords campaigns – the default used to be targeting planet earth.

Make sure you include developers in project briefings and scoping as early as possible.

An inspiring digital marketer needs to be CURIOUS (understanding new tools, products, downloading and playing around with new apps). ADAPTABLE (the role changes all the time based on new products, platforms, devices). A budding strategist needs to have an Appreciation for ART and SCIENCE.

I see the term digital falling away. It will no longer be just a silo-ed word / channel or activity.

Anton:

I started out as a developer and saw that it’s not only about developing awesome websites and applications, but about getting people to website. Build it and they will come is a thing of the past and so it’s the same as having a Ferrari with no petrol to drive around. Digital marketing was the next logical step to take.

Digital marketing isn’t easy and it’s not for sissies. Yes you will find many “social media gurus” and self proclaimed experts online, but do they actually understand how to work out the true ROI of social media and other digital marketing methods? It comes with years of experience and in digital marketing, there are many snake oil salesmen. There are plenty of them in it for a quick buck. Do some research on your side on who to trust with digital marketing.

It’s difficult to say because I’m working with many talented individuals from all walks of life. I come from a strong programming background and must admit that it has helped me tremendously with some tough choices, especially with technical SEO.

It’s an ever evolving medium and will continue to change. Many SEO methods that used to work five years ago, don’t anymore. To stay ahead of the game, you need to constantly check what is happening online and how you can better your SEO/digital marketing strategy. Specifically in regards to SEO, semantic search is starting to play a huge role especially with the knowledge graph integration on Google and how search is adapting to our needs.

And that is what it takes to get by in Digital. It’s all hard work but boy there are some amazingly fun times and the effort is worth it. I wouldn’t go back no matter what. Then again, I wouldn’t go back to hair modeling either.

This article was first published on memeburn.

Monday, July 28, 2014

In digital marketing? You need to understand your services and products

In today’s digital connected world where we communicate with our network and social circles through social media, mobile, and local technology, if you want to succeed online, you need to understand and engage with your clients’ needs at a deeper level. Social media has taught us to be open and transparent online by engaging with others, but the next trend will all be about having conversations at a more meaningful level than just engaging with people.

Today, many businesses, marketers, and sales people are using their websites, blogs, laptops, smartphones, tablets, and other digital tech to provide us with information and to educate us. We are quickly trying to integrate technology into our processes to make things easier and to streamline business.

With this, did you know that many of your clients and customers might already know your services and products better than you do? People are now doing their research and looking for information before making the final decision. Many of us are doing research and some homework before we buy.

The realtime nature of social media has also made it easy to find answers when you have a question or looking for a specific solution. The information they are gathering can be very important, especially where negotiations are involved because these people are already informed and educated to make a purchase. This might sound good to you, but it does present its own set of challenges.

Do you know your services and products?

It’s important that you really understand your services and products better than ever. People are searching online to see if you really understand and know your stuff. In a nutshell; this means that you have to be closer to all of your business processes to ensure you are meeting the needs of your target audience.

You might have heard this before, but it is also important that you start listening to what your target audience is talking about online so that you can provide them with valuable information to educate them further on your services and products. This is key to being authoritative in your industry.

The online world is also crowded with information and the trick is to find the content that is actually valuable. By looking at the needs of your clients, you will be able to modify and adjust your content to make sure they find it valuable and help them with the queries or problems they might have.

Take time and make sure you as a business owner, manager, line worker or even client service representative are always listening at the needs of your clients and informing your co workers of information that will help you stand out from the crowd and the noisy digital landscape. Everyone of us needs to move on from just the basics of using digital technology and social media and return to really knowing your business and understanding the needs of your target audience.

The digital world is changing at a rapid rate and if you don’t change with it, you will be left behind. Article first published on Memeburn.

Thursday, March 20, 2014

Introducing the SPI scholars

By Ettione Ferreira

The Sol Plaatje Institute for media leadership introduces the new Primedia and the Open Society Initiative for Southern Africa (OSISA) scholars for 2014:

The 2014 Primedia Scholars

The Primedia scholarship encourages students to focus on digital media advancements during the course. This year Primedia chose these four PDMM students:

Lengwadishang ‘Lee’ Ramphele

Lee received her BA (media and communications) at the University of the Western Cape in 2004. In 2011 she started working for a community radio station, Phalaborwa FM as the program manager. “Being awarded a scholarship to study the PDMM is a dream come true. I have always had the urge to study further but never got the opportunity…My biggest aspiration is to get a job in one of Primedia’s radio stations,” Ramphele says.

Neo Khoza

Radio broadcaster at Rhodes Music Radio (RMR), Neo, has a BA in journalism and media studies from Rhodes University. She proclaims that she wants to become a developmental journalist and use radio as a tool to tell the stories of people who need it. She also wants to be a media leader who, in her words, “shape current media content and hold media accountable to those ideals that make it a vehicle of social change and upliftment.”

Qama Qukula

Cape Townian, Qama, completed her undergraduate degree last year at the University of Cape Town, graduating with a BA in film, television, media and writing. She is interested in television production and programming mainly and wants to use the PDMM course to prepare her for the media world. She wants to tackle pressing issues in the country through television and explains, “I aspire to generate unique local television content that unapologetically addresses the complexities of race and sexuality in our country, as well as the notion of body politics.”

Sithandwa Ngwetsheni

Sithandwa finds herself close to home as she comes from Port Elizabeth. This B.Journ graduate specialised in radio and according to her, “radio production is my first love because it allows me to create and to escape into other worlds.” She wants the PDMM course to help her understand the business side of media organisations. She wants to empower the youth of today and help them connect, breaking down barriers. Sithandwa emphasises the importance of education and helps children from Nathaniel Nyaluza High School with their school work and life skills.

The 2014 OSISA Scholars

The OSISA scholarship for SADC women leaders focuses on the empowerment of women. Meet the three scholarship winners: Baboki Kayawe

In 2009 Baboki graduated at the University of Botswana with a degree in media studies. She then worked for a daily newspaper, Mmegi to start off her career in journalism. She is also part of the World Association of Newspapers and Publishers’ empowerment drive which focuses on women in the media in Southern Africa. It is here that her interest in media management became promonent and she decided to do PDMM. She was a suitable candidate for OSISA with her focus on women in the media. “I hope to learn a lot from PDMM on media convergence and divergence…” she says.

Chisomo Ngulube

“Journalism is an exciting profession, more often not too predictable,” Chisomo summarises her interest in media. She lives in Malawi and graduated with a BA in journalism in 2003 at the Polytechnic. After which she worked at Nation Publications Limited, one of Malawi’s leading media organisations. She then became sub-editor at the sports desk. This position saw her making history as the first woman to work for the sports desk of the newspaper. She also obtained a Post-graduate diploma in Media for Communication in Development, from the University of Malawi. She found herself in broadcasting after moving to Television Malawi. She became a member of the editors group, Women’s Edition. She finds herself now in the chief editor position and wants to build on her managerial and leadership skills within the media industry, thus making PDMM the perfect choice. Her strong background as a woman making history landed her the OSISA scholarship for SADC women leaders.

Inutu Himanje

As Head of Production and Operations of TV2 at Zambia National Broadcasting Corporation (ZNBC) Inutu supervises a team of television producers, graphic artists, editors and cameramen. With a journalism degree from Zambia and her M.A. in international journalism at City University in London, she is well equipped for the journalism world. However, this does not give her enough for her role as a manager. "So far my media training has focused exclusively on journalism, but I need to develop knowledge and skills in other areas of management," Inutu says. The PDMM course will help Inutu and the others understand the role of a manager in the media environment.

For more information about next year’s PDMM course email l.snam@ru.ac.za

Friday, February 7, 2014

Evaluation of a scholarship programme

The Open Society Initiative for Southern Africa (OSISA) invites applications from suitably qualified consultants who will carry out an evaluation of a scholarship programme that has been funding the education of Southern African media leaders and managers at a leading South African university.

Background

To date the scholarship programme, which has targeted women, has funded around 20 media managers from across Southern Africa since its inception in 2006. Most of these managers today occupy mid-level or senior positions in their media organizations, contributing to staff diversity and transformation of how these media institutions are managed and led. Some of the beneficiaries have gone on to do further studies in media management and/or in journalism.

Terms of Reference

Suitably qualified and experienced consultants are expected to cover the following broad areas, although some of these do overlap:

Assess the impact of the scholarship programme on beneficiary media managers’ professional careers and on their organizations;

Assess the effectiveness of the scholarship programme in empowering beneficiary media managers to become better skilled and knowledgeable managers in their organizations;

Assess the relevance and utility of the programme to the beneficiary media managers and their organizations; and

Make appropriate recommendations on how the programme could be strengthened to better fulfil its key objective of mainstreaming women into leadership positions in the region’s media.

Scope of Work

It is anticipated that the evaluation will involve a fair amount of interviewing a representative sample of the scholarship beneficiaries, primarily using electronic and/or telephonic communication, and interviewing in person the key implementers of the project at OSISA and at its partner university. Using the Terms of Reference above, the appointed consultant will deliver an interim report by no later than 31 March 2014 and a final report by no later than 30 April 2014.

Candidates

Candidates must have a thorough understanding of the dynamics and complexities of Southern Africa’s educational and media sectors and ideally should have conducted a similar evaluation for a reputable organization, preferably an international non-governmental organization. Candidates will have postgraduate-level education and experience in research in the social sciences. Candidates should send their applications, which should include a detailed CV and a motivation on how they will approach the evaluation, their methodology and the expected consultation fees, to benedictk@osisa.org, with a drop copy to s.mbengashe@ru.ac.za. Applications close at mid-day on 28 February 2014. Only short-listed candidates will be contacted.